Indian Railways has WhatsApp helpline to provide live train status for the convenience of customers. Along with that they also have a helpline to submit complaints. But it isn’t used for the intended purpose by the people. Throughout the span of one week, they received only 25 complaints.
Indian Railway officials said – “We have received text messages wishing us good morning, good evening and rest. Messages of deities with devotional messages have been forwarded and we have also received amusing Hindi poems. We have asked the staff to delete these messages, which we receive daily. The most repeated messages include ‘sending a particular forward message to 15 people to ensure good luck in one’s life’. These messages are nuisance and waste of our time”.